Congratulations! Your packages are listed on the Focal Marketplace, and you're ready to receive client inquiries. But first, you'll need to make sure your spam filter isn't getting in the way of missed emails from potential clients.

When you receive a booking inquiry through the Focal Marketplace, it will arrive as a regular email in your regular email inbox. (Look for the subject line "Booking inquiry from [client name] via Focal.") But, as with all things email-based, sometimes wonky things happen. To prevent that, you'll need to follow three simple steps:

  1. Make sure whichever email address you used to create your Focal profile is one you check regularly. Don't use a secondary or throwaway email address, unless you want to miss out on booking inquiries. If you need to switch your email address linked to your Focal profile, send us a message at or DM us on Instagram (@bookfocal). We'll be more than happy to get you sorted.
  2. Add the following email addresses as approved contacts in your email provider:,, and
  3. Create a filter to prevent booking-related emails from going to spam.

Need some tech help with Steps 2 and 3? We've got you covered!

How do I add an approved email contact?

The steps will vary depending on your email provider, but we've covered the big three in Gmail, Outlook, and Yahoo.


The best way to approve a contact in Gmail is to add it to your contact list. Here's how:

  1. Go to
  2. Select 'Create contact'
  3. Select 'Create multiple contacts'
  4. Enter,,
  5. Select 'Create'
Outlook (2003, 2007, and Express)

In Outlook, the best way to approve a contact is to add them to your safe sender list. Here's how:

  1. In the toolbar at the top of your desktop screen, select "Actions"
  2. Select "Junk E-mail", then "Junk E-mail Options"
  3. Select the "Safe Sender" tab
  4. Click "Add"
  5. Enter,,
  6. Click "OK"

In Yahoo, the best way to approve a contact is to add it to your contact list. Here's how:

  1. Look for the address book icon under the Yahoo! Mail logo. Click "Contacts"
  2. Select "New Contact"
  3. Enter,,
  4. Click "Save"

How do I create a filter so my booking-related emails are easy to find? (Gmail only)

We'll stick to Gmail here, as it's the most common provider. Here's what to do:

From now on, emails from Focal should never go to spam and should have a label on them.

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