FAQs
How does this actually work?
After you fill out the short match quiz, a real Focal concierge will reach out to you via email, text, or phone — whichever you prefer. They’ll be your personal guide throughout the process, asking a few follow-up questions, learning about your style, and getting a sense of what’s most important to you.
Once they have a feel for your vibe, they’ll curate 3–5 photographers from our vetted network who match your preferences, budget, and location. From there, you’ll pick your favorite to meet in a complimentary video call. If the chemistry is right, we’ll schedule your free trial engagement session to make sure it’s truly a great fit before you commit to booking the wedding.
Is the engagement session really free?
Yes — the session itself is free. We do require a $100 planning & travel fee to secure your date, which helps cover the photographer’s time, prep, and travel. Most engagement sessions cost $500+, so this is a great-value way to “try before you book.”
Do I have to book the wedding if I do the engagement session?
Nope! The whole point is to make sure it’s a good fit before you commit. There’s no pressure — if it’s not quite right, we’ll happily introduce you to more photographers until you find the one.
Can I choose my own photographer?
Absolutely. Our concierge will suggest a shortlist based on your preferences — you’ll have full control in choosing who feels right for you.
What kind of photographers are in your network?
We’ve partnered with over 10,000+ vetted wedding photographers across the U.S. and Canada — from emerging talent to seasoned professionals. Whether your style is light & airy, dark & moody, documentary, or editorial, we’ll find a photographer who gets your vision.
Can I customize my wedding package?
We offer simple, transparent packages to make planning easier — but you can absolutely add hours, second shooters, or print products. Your concierge will walk you through any upgrades.
Do you offer videography or content creation too?
Yes! Just let us know in your quiz and we can recommend photographers who also offer video, or match you with a videographer as well.
Is this available everywhere?
We’re currently matching couples across the U.S. and Canada. If you’re planning a destination wedding or elopement, just let us know — we can usually help!
What if we haven’t booked a venue yet?
No problem! Many couples begin their photographer search before securing a venue. We can still discuss your style preferences, ideal timeline, and even provide tips to help with your venue search.
We’re just starting to plan. Are we too early to look for a photographer?
Not at all! Starting early means you’ll have access to a broader selection of photographers for your date. We’re here to guide you, answer your questions, and connect you with options tailored to your needs, no matter where you are in the planning process.
Why should we book through Focal instead of finding a photographer on our own?
Focal acts as your personal concierge to connect you with a photographer who perfectly matches your style, budget, and vision. We’ve already vetted and partnered with top-tier photographers, saving you time and stress while ensuring you’re in great hands.
Our friend offered to take our photos for free. Why should we hire a professional?
Your wedding day is a once-in-a-lifetime event, and a professional photographer ensures those memories are captured with expertise and care. From handling fast-paced moments to creating stunning images, a pro guarantees quality and consistency that friends or hobbyists might not provide.
Is there a fee to use your service?
Nope! Our concierge service is completely free for couples. You’ll only pay the photographer directly if you decide to book with them.
Can we see full galleries of your photographers’ past work before making a decision?
Of course! We’ll share complete galleries from photographers so you can see a full representation of their work. This helps you understand how they capture the entire day, from start to finish.